Our telraam S2
sometimes loses count values.
On August 14, 2025, it lost them three times (at 8:00 a.m., 9:00 a.m., and 4:00 p.m.). In addition, the bar graphs for some hours are displayed in lighter colors.
What is the reason for this? Currently, the lighting conditions in our region are optimal.
Best regards
Hi,
Sorry, but I forgot to post my answer last week:
the main issue with this device is that the connection with cellular network is rather weak. This sometimes gives issues. I have updated your device to a release candidate 5 of the 1.20 FW which should have less issues for these weakly connected devices (update succeeded on 27th of august).
We did not have such a bad day since then.
BTW: we have been trying to contact you with respect to the other device in Lueneburg, we tried all mail addresses associated to your accounts, but never received any feedback.
It is better to use support@telraam.net to get support.
Kind regards
